Terms & Conditions

Rules to be observed by You (the Customer) throughout the course:

• You will remain responsible for yourself and your child throughout each session..
• You or the nominated guardian must conduct yourselves to promote the safety and comfort of all in attendance, and we can request that either you or the guardian vacate the premises immediately if we feel it reasonable in the circumstances. In this event, Swim Max will not refund lessons.
• It would be best to take all rubbish to the provided bin at the end of each lesson.
• Any abusive or offensive behaviour towards any staff member (or venue staff) will not be tolerated, and you will be asked to leave the lesson.
• Children must wear a Swim Max swim cap when attending sessions. No other swim caps are permitted during the sessions. Refusal to follow this could result in your child not being allowed to take part in sessions.
• Parents must remain in the building during session times.
• If you have complaints, then please inform us in writing at swim@swimmax.ie
  
  

Rules to be Observed by You Throughout the Course (Baby/Toddler and Parent Sessions):

• Neither You nor a guardian should enter the swimming pool until permitted by the Instructor.
• Your baby or toddler will not be allowed to participate in the session unless you or the nominated guardian can enter the water with your baby to assume responsibility.
• It would be best to take all rubbish and nappies to the provided bin at the end of each session.
• Photography is strictly prohibited throughout the course. However, we shall endeavour to have photographs of your baby taken in nominated sessions during the course. We shall advise you in advance of the date of this session, and if you do not wish your baby/child to partake, please let us know via email: swim@swimmax.ie 
  
  

BOOKING AND PAYMENT

Booking and Payment Conditions:

• A Contract comprising these Terms and Conditions will come into effect once you submit a booking form to Swim Max.
• All bookings are accepted on a first-come, first-served basis and we cannot guarantee your choice of day and time. It is, therefore, in your interest to submit full payment along with the booking form before the deadline expires.
• If on receipt of your booking form and payment, we cannot offer you your first or second choice, then we will telephone or text you to arrange an alternative.
• Any correspondence or other contact will be directed to you and if any of your personal details differ at any stage during the course you must notify us immediately.
  
  

SESSION CANCELLATION

Occasionally, it may become necessary to cancel/rearrange a session due to unforeseen circumstances.
If this happens, Swim Max will organise an alternative session, and we will do our best to inform all participants about this occurrence as soon as possible.
The alternate session may occur in any venue we use, on different days and times, and with other instructors. However, we cannot offer credit or a refund if you cannot attend the rearranged sessions.

The above applies to all class types. 

Please note: We also operate a 48-hour cancellation period with regards to Private session cancellation.
Any Private sessions booked, and cancelled by the customer within 48 hrs of the agreed lesson, will not be refunded or credited.

Private sessions booked and cancelled outside of 48 hrs, we will re-arrange once to suit and at no extra cost.
All other rescheduling of Privates will have a €10 admin fee charge applied.

All rescheduling of Private lessons must be done by email to swim@swimmax.ie only.

NOTE: If you (the customer) have to cancel any group session(s) for any reason, please be aware that we do not provide credit or a refund. 

 

COURSE CANCELLATION

In the event of a course/class not commencing (insufficient student numbers on enrolment, pool closures, or any circumstance that stops a course from commencing when scheduled) Swim Max will offer an alternative course/start date. If the alternatives offered do not suit, Swim Max will give credit towards the next term. Refunds will not be offered.

At Swim Max, we strive to create the best learning environment for all our students.
Our group classes are designed to foster social interaction and healthy competition and provide a dynamic learning experience. 

As such, our policy states that a group consists of three or more children. Running a course as a group, with only one or two children, at group rates, is not viable for various reasons. This includes maintaining the quality of instruction, managing costs, and ensuring the best experience for your child.

If there is less than three children in a course after Week 2 of a term, we will provide you with two options:

1: Move to a Different Day/Venue and Time: We will offer you the opportunity to switch to another class with sufficient children. This will allow your child to continue in a group setting and benefit from the social and interactive aspects of the lessons. 

2: Pay for Private Lessons: Alternatively, you can continue with the current time but it will classed as private group lessons, providing personalised attention and focusing on your child's specific needs and goals. Private lessons offer a tailored approach to accelerate progress and skill development.

The course will run as planned, at the private group rate of €30 per child, per class, if two children are already scheduled in a time slot, regardless of how many attend each week. 

The above-mentioned options will only apply if only two children are in the class after Week 2.

Please note that credit will not be offered once the options kick in, as the costs and arrangements for instructors and pool availability have already been made based on the scheduled class type (group or private).

NOTE: If you (the customer) have to cancel any term or group session(s) for any reason, at any stage of the process, please be aware that we do not provide credit or a refund. Additionally, once the term begins, if you (the customer) have to cancel any sessions, please be aware that we do not offer credit or refunds.

 

CUSTOMER MISSED SESSION POLICY
We understand that unforeseen circumstances can occur, leading to missed sessions.
However, to maintain the quality and structure of our classes, which are scheduled based on bookings, we adhere to the following policy regarding missed sessions:

No Refunds or Credits:
We do not offer refunds or credits for sessions missed by customers, regardless of the reason for absence.
Our classes are planned and staffed based on confirmed bookings, and the absence of a participant does not diminish the costs associated with holding the class.

Exception for Certified Sickness:
The only exception to our no-refund and no-credit policy is in the case of a certified sickness.
If a customer is unable to attend a session due to illness and can provide a doctor's note to verify their condition, we will issue a make-up token to the customer's account.
This token can be used to book another session at a later date, subject to availability.

MAKE-UP TOKENS:
Make-up tokens issued must be used within a specified time frame, typically within the current term, to ensure availability and maintain class balance.
The specifics of this time frame will be communicated at the time the token is issued.

Notification of Absence:
While we do not offer refunds or credits for missed sessions, we appreciate being notified of a customer's inability to attend as soon as possible.
This courtesy does not affect the application of our missed session policy but allows us to adjust our class preparations accordingly.

Responsibility to Attend:
The customer is responsible for remembering their session dates and times and attending as scheduled.
We recommend adding your class schedule to your calendar and setting reminders to help avoid missed sessions.

Non-Transferability of Makeup Tokens:
Any makeup tokens issued for missed classes are strictly non-transferable.
They cannot be converted into cash or used as credit towards future payments or other services.

Usage:
Makeup tokens can only be used to attend makeup classes for missed sessions within the specified validity period.

Validity:
All makeup tokens must be used within a set time frame from the date of issuance.
Unused tokens will expire and cannot be reinstated.

Issuance Criteria:
Makeup tokens are issued at the discretion of the management based on the provided policy and are meant to accommodate missed classes due to unavoidable circumstances.

No Refunds:
Makeup tokens are provided as a courtesy and do not entitle the holder to any form of refund or reduction in the amount owed for classes. 

MAKEUP TOKEN POLICY AMENDMENTS:
The management reserves the right to amend this policy at any time.
Any changes will be communicated promptly to all customers.

 

REFUNDS
There are several reasons why Swim Max has a policy of not offering refunds and charging an administration fee of €50 if a refund is granted under exceptional circumstances.

Firstly, the nature of our business is such that we have a limited number of spaces available in each class, and when a customer cancels their booking, it can be difficult to fill that space again. This can result in lost income for our business.

Secondly, we invest significant time and resources in planning and preparing for each term of classes, including hiring and training our instructors, purchasing equipment and booking pool time. When a customer cancels, it can disrupt this planning process and result in wasted resources.

Finally, the administration fee of €50 is intended to cover the administrative costs associated with processing a refund, including staff time, bank fees, and other related expenses.

It is important to note that we understand that unforeseen circumstances can arise, and we will always do our best to work with our customers to find a suitable solution, such as rescheduling classes or offering credit towards future classes. We value our customers and strive to provide the best possible service, while also balancing the needs of our business. 

 

CHANGING INSTRUCTOR
Although we retain the same instructors for the lessons, occasionally, we might have no choice but to change the Instructor in the event of illness or other unforeseen circumstances. 

 

LESSON NUMBERS
Every effort is made to keep lesson numbers low, but any target lesson numbers given are just that, and we reserve the right to alter lesson sizes if necessary.

 

HEALTH AND SAFETY
Children should be supervised at all times before, during and after the session by their parent or guardian.

Babies and toddlers must wear special swim nappies and swimsuits or swimming togs over the swim nappy during sessions. Only children who are toilet trained do not have to use swim nappies.

You must inform your swimming instructor if there is any medical condition of the participant (either parent/guardian or baby/toddler/child) that may be relevant.

Suppose you or the guardian know of any illness medical condition or allergy caused to the baby, toddler or child. In that case, you must notify us and the Instructor before any session and give full details so that we can take appropriate action or precautions if necessary.

If we feel the baby, toddler or child cannot do their session due to illness, allergy or other appropriate reasons, we reserve the right to prevent the participant from attending a session or the course. In such circumstances, we are unable to offer any refund.

Only one parent/guardian per swimmer is allowed into all our teaching venues. No siblings / other family members or friends are permitted into venues.

All swimmers are expected to shower before entering pools and to please bring flip-flops that have not been worn outside and must be worn at all times in the Swim Max venue.  
 

PERSONAL PROPERTY
All personal belongings should be kept secure. Swim Max does not take responsibility for damaged, lost or stolen items.

 

PRIVACY POLICY
All information you provide, including yours and your child’s data, will be secured in the Swim Max database and cannot be accessed by unauthorised persons. Swim Max does not retain credit/debit card details on site. However, as the internet is not 100% secure, you provide all information at your own risk.

In your sign-up for sessions and payment of your deposit, you (the Customer) consent to the use for advertising purposes of any photographs which Swim Max may take of your child during their swim sessions. You waive any right to inspect or approve the photos before their use and waive any rights to compensation in connection with Swim Max to use the photographs for advertising. It is your responsibility to notify Swim Max in writing if you do not want your child’s picture taken or used.

By entering our website, sending us an email or completing our forms, you provide specific personal details to offer our service to you. We will use your personal information for correspondence, including emails, posts, text messages and phone calls (if necessary). Please inform us if you do not wish to receive any mail from Swim Max.

On our website, you may come across links that redirect you to Third-Party Websites. Swim Max does not have any rights to the Third third-party websites and does not take responsibility for their privacy policy strategy.

 

RECOMMEND A FRIEND (Terms and conditions)
The "Recommend a Friend" program is open to all current Swim Max customers who are signed up and paid for swimming lessons.
When you refer a NEW customer to Swim Max and they sign up and pay for swimming lessons, you will receive a €10 credit towards your swimming course fees. There's no limit to the number of referrals you can make or the amount of credit you can earn! (Please note: This offer does not apply to customers who have been previously with us.)
To get started, simply have your friend select "Recommend a Friend" when they sign up for lessons and have them enter your name and email address. The new customer must sign up for and pay for swimming lessons at Swim Max for the existing customer (you) to receive the credit.
The existing customer (you) must also be signed up and currently paying for swimming lessons at Swim Max to receive the credit that can be used towards your next swimming lessons.
The credit can only be applied towards your next swimming lessons at Swim Max and cannot be exchanged for cash, vouchers or transferred to another person.
Please note that Swim Max reserves the right to amend, suspend, or terminate the "Recommend a Friend" program at any time and without prior notice. By participating in the program, you agree to these terms and conditions.

 

GIFT CARDS (VOUCHERS)
Gift certificates are not redeemable for cash.
This gift certificate is non-transferable, and resale is prohibited.
If a gift certificate is lost, stolen, damaged, destroyed or used without permission, Swim Max will not provide a replacement in these circumstances.
The gift certificate cannot be combined with other vouchers and is not valid with any other promotions or offers.

 

PAYMENT PLANS (Terms and conditions)

Agreement and Enrolment:
By entering into the payment plan and holding places for the new term, you acknowledge and agree that you are committed to paying the full term fees according to the agreed payment schedule. 

Non-Participation and Refunds:
If you decide not to partake in the lessons after entering into the payment plan, please note that no refunds will be provided.
By reserving a place for your child, we allocate resources and plan accordingly, making it difficult to fill the vacancy at a later stage.

Exceptional Circumstances:
A refund may be considered in exceptional circumstances, such as severe illness.
However, please be aware that a €50 administrative charge per child will be deducted from the refund amount to cover the associated administrative costs.

Non-Payment of Fees:
If you choose to enter any payment plans, the term fees must be paid by the agreed-upon dates.
Failure to do so may result in your child being removed from their classes, as we rely on timely payments to sustain the smooth operation of our programs.
Please note that no refunds or credit will be issued in such cases. 

Changes to Payment Plans:
Should you wish to make any changes to your payment plan, such as switching from one plan to another, don't hesitate to contact our administration team at swim@swimmax.ie in advance to discuss the available options.
We will do our best to accommodate your request, but please note that changes may be subject to certain limitations and additional fees. 

By enrolling your child and entering into the payment plan, you acknowledge that you have read, understood, and agreed to abide by the abovementioned terms and conditions.
We appreciate your cooperation and understanding in ensuring the smooth running of our school operations.

 

RECURRING PAYMENT SYSTEM
These terms and conditions govern the use of our recurring payment system.
By enrolling in this service, you agree to abide by these terms.
Please read them carefully.

Recurring Payments:
By selecting the recurring payment option, you authorise Swim Max Ltd to automatically charge your designated payment method at regular intervals.
Recurring payments will continue until cancelled by you or Swim Max Ltd 

Payment Authorisation:
By providing your payment details, you authorise Swim Max Ltd to initiate recurring payments as specified.
You confirm that you are the authorised account holder and that you have the legal right to use the designated payment method. 

Billing Cycle:
The billing cycle will be determined based on the dates you have agreed with Swim Max Ltd.
You will be notified in advance of any changes to your billing cycle. 

Changing Payment Details:
It is your responsibility to keep your payment details up to date.
You can update your payment details by contacting customer support at swim@swimmax.ie

Cancellation:
You may cancel recurring payments at any by contacting swim@swimmax.ie
Cancellations must be made before the next billing cycle to avoid charges.

Refunds:
Refunds for recurring payments are subject to the terms of our refund policy.
Refunds, if applicable, will be issued to the original payment method.

Privacy and Security:
Your privacy and the security of your payment information are of utmost importance. Swim Max Ltd employs industry-standard security measures to protect your data.
By providing your payment details, you acknowledge and agree to our Privacy Policy.

Communication:
By enrolling in recurring payments, you consent to receive communications related to billing, payments, and account updates.
Communications may be sent via email, SMS, or other methods.

Changes to Terms:
Swim Max Ltd reserves the right to modify these terms and conditions at any time.
Updated terms will be effective upon posting on our website.

Customer Responsibility:
Customers are responsible for managing their subscriptions, including updating payment details and cancelling recurring payments as needed.
Swim Max Ltd is not responsible for any overdraft fees or other charges resulting from failed transactions.

Nonpayment Charge:
Any nonpayment that gets returned will have a €10 admin fee charge added.

Acceptance:
By enrolling in our recurring payment system, you acknowledge that you have read, understood, and agree to these terms and conditions.

 

SWIM MAX CHANGING ROOM POLICY

At Swim Max, we strive to create a comfortable and respectful environment for all our swimmers.
Please take a moment to familiarise yourself with our changing room policies:

Pool Ready:
We recommend arriving pool-ready with your swimsuit already on.
Please shower before entering the pool area.

After Your Session:
We suggest showering with your swimsuit on and changing discreetly, as you would on a public beach, to maintain privacy. Showering after your session is optional.
The changing rooms are available for use at your discretion.

Parental Assistance:
Parents should only accompany children into the changing room if the swimmer is under eight years old or requires specific assistance.
The accompanying parent/guardian must be of the same gender as the child. For example, a mother helping her son should use the female changing room, and a father helping his daughter should use the male changing room.
If this is not feasible, we understand that exceptions may be necessary.
Please discuss any specific needs with our staff beforehand.

One Parent per Child:
For the safety and convenience of all, only one parent or guardian is permitted in the changing area per child.

Prompt Usage:
Please be considerate and use the changing rooms promptly to allow others adequate time and space to change.

Respect Privacy:
Respect the privacy of others by keeping conversations and interactions to a minimum while in the changing area.

Personal Belongings:
Swim Max is not responsible for any lost or stolen items.

Cleanliness:
Maintain cleanliness by disposing of any waste in the provided bins and ensuring that the area is tidy for the next user.

No Photography:
For the privacy and safety of all members, photography or video recording is strictly prohibited in the changing area.

Respect Conduct and Reporting of issues:
We kindly ask all adults to exercise a common-sense approach and ensure respectful behaviour in the changing rooms.
If any issues arise, please contact a member of our reception staff immediately for assistance.
Thank you for your cooperation and understanding in helping us maintain a safe and pleasant environment for everyone at Swim Max.

 

RIGHT TO REFUSE ADMISSION
Swim Max has the absolute right to refuse admission to any of our swimming classes and venues. 
A safe and secure working environment is necessary for our staff to work in and is of paramount importance to us. Therefore staff are instructed not to accept or tolerate any level of violent, abusive or threatening behaviour that is directed towards them, via email, text, phone calls, or face-to-face.

 

Please be aware that from time to time, Swim Max Terms and Conditions may change or be updated, and we advise you to keep yourself familiar with these.